How FreshPack Organic Market Scaled Profits with Loyverse Squarespace Integration by SKUPlugs

FreshPack Organic Market is a rapidly growing organic grocery store run by Sarah Mitchell, located in an urban neighbourhood that is recognized for its health-conscious population. FreshPack is a specialist in local-sourced produce, artisanal and handmade products including cold-pressed juices and organic pantry staples.

Since the demand for organic food was rising in the local area, Sarah expanded her business beyond the physical location using an online Squarespace website that reaches more people. With rapid growth, however, was the complexity. managing two channels of sales–one in the store via Loyverse POS and one online through Squarespace – became increasingly difficult. Stock mismatches, overselling and manual updates took up hours in Sarah’s schedule and affecting the customer’s satisfaction.

This is the account of the way FreshPack Organic Market turned their operations from chaos of inventory into an efficient, unifying commerce system utilizing SKUPlugs the Loyverse Squarespace integration.

The Client: FreshPack Organic Market

FreshPack started with a clear goal to create fresh, organic and ethically-sourced food accessible to the public. Sarah created the company by focusing on quality, transparency and freshness from the farm. These are values that have helped FreshPack build a loyal customer base from the very beginning.

In the early 2024s, FreshPack had become more than just a local shop. Online purchases began to increase and subscriptions for weekly boxes of produce became a hit and customers often requested a streamlined method to check the availability of products on the internet prior to going to the shop.

To meet the demand, Sarah built her online store using Squarespace the platform that is known for its beautiful design and simple maintenance. In the store, she utilized Loyverse POS, a reliable and cost-effective point-of-sale solution.

Both tools were fantastic on their own. But in combination? They have created more issues than they found solutions.

The Problem: Manual Work, Errors, and Lost Sales

With two distinct systems operating separately, the Sarah’s group had to face various operational issues:

1. No Real-Time Inventory Sync

Fresh produce sells out quickly. However, because there was no automatic Loyverse Squarespace inventory sync, Sarah was required to update inventory manually on Squarespace several times per day.

This led to:

• Online overselling
• Stockouts in-store
• Products that say “available” when they were sold out
• Customer frustration and cancelled orders

2. Difficulty Managing Fast-Moving Organic Products

Organic products have limited shelf lives and are able to move quickly during peak times.

In the absence of Loyverse Squarespace sync, Sarah was unable to keep up with:

• Flash sales
• Weekend rushes
• Sudden restocks
• Changes in the seasonal produce

Perishable items require exact visibility into the stock, but FreshPack did not have this.

3. High Operational Workload

Sarah as well as her crew were working for an average of 3 hours a day:

• Manually updating inventory
• Copying product information to Loyverse to Squarespace
• Verifying stock differences
• Correcting errors caused by manually entered data

This meant that time was taken away of customer support, curation of products and marketing.

4. Customer Trust Started to Decline

The last straw was when a frequent customer made an online purchase for a weekly box of vegetables only to find out after hours that a key item was not in stock.

“It wasn’t just a stock mistake, it was a broken promise,” Sarah spoke about during our first conference call.

FreshPack required a real solution – fast and reliable as well as adaptable.

How FreshPack Discovered SKUPlugs

When searching to find a way to connect Loyverse with Squarespace, Sarah found very few options that are reliable. Many required coding that was complex and third-party scripts or costly custom development.

While reading an online forum about POS solutions she came across a number of merchants who were praising their experience with the Loyverse POS connectivity with Squarespace that is offered by SKUPlugs. The reviews focused on:

• Simple to set up
• Real-time sync
• Price that is affordable
• Support team dedicated to your needs

This caught her attention.

Sarah visited the SKUPlugs website and reached out through our contact form. Within minutes, she received a response and was invited to schedule an online meeting.

The Consultation: Understanding the Pain Points

Our online chat was where Sarah spoke about her problems in great detail. Our team helped her understand the SKUPlugs solution, particularly our:

• Loyverse API Squarespace connection
• Automatic real-time inventory updates
• Order syncing system
• 24/7 dedicated integration support
• Simple onboarding process

She loved the idea of a “set it and forget it” system that would automatically sync her entire store with no technical knowledge required.

After the meeting, Sarah said:

“For the first time, I felt like someone understood what my business needed.”

FreshPack chose to move forward immediately.

The Implementation: Fast, Smooth & Fully Supported

SKUPlugs assigned a dedicated integration specialist to help FreshPack with setup.

Step 1: Connecting Loyverse to Squarespace

Using the official Loyverse Squarespace plugin powered by SKUPlugs, our team seamlessly established the link between Loyverse POS and Squarespace.

No coding required.

Step 2: Product Sync Setup

We synced:

• All existing products
• Variants
• Categories
• Pricing
• Tax settings

The complete catalog was transferred from Loyverse POS to Squarespace within minute.

Step 3: Real-Time Sync Configuration

We set up:

• Inventory sync every few seconds
• Automated order sync
• Automatic stock adjustments across both platforms
• Bi-directional updates

Step 4: Testing & Validation

Our team carried out:

• Stock accuracy testing
• Order placement simulation
• SKU mapping validation
• Real-time updates check

Everything worked exactly as expected.

Step 5: Go Live

Within a day, FreshPack Organic Market had fully automated POS operations across both their physical store and Squarespace website.

The Results: Unified Commerce, Happier Customers & Higher Profits

Once the POS integration for Squarespace was live, FreshPack began experiencing immediate improvements.

1. Zero Overselling & Accurate Inventory

Real-time syncing means:

• No more out-of-stock surprises
• No more cancelled orders
• No more manual updates

Sarah said:

“For the first time in years, I didn’t have to worry about stock accuracy.”

2. Faster Order Fulfillment

Orders from Squarespace instantly appeared in Loyverse POS.

This was a huge help to FreshPack:

• Prepare orders faster
• Reduce fulfillment time
• Improve customer satisfaction

3. Higher Customer Trust

When customer checked online for inventory they were able to see exact availability.

This helped:

• Customer confidence
• Repeat purchase rates
• Subscription box reliability

4. Massive Time Savings

FreshPack saved up to 80 hours every month previously spent manually updating stock.

The team was able to concentrate on:

• Product quality
• Marketing campaigns
• Expanding local partnerships

5. Profit Increased

With accurate stock visibility, FreshPack reduced:

• Lost sales
• Inventory wastage
• Operational costs

Within the first three months after integration, the profit increased by 22%.

6. Fully Scalable System

Whether FreshPack adds new product lines, new store locations, or new online categories, the Loyverse POS integration with Squarespace scales effortlessly.

Sarah said:

“SKUPlugs didn’t just fix a problem–they gave us a foundation for growth.”

Client Testimonial

“SKUPlugs revolutionized the method FreshPack operates. The integration between Loyverse and Squarespace has removed the manual process, cut down on selling too much, and has restored the confidence of our customers. Online and offline stores are now working seamlessly. It’s been a pleasure working with the SKUPlugs assistance team was amazing since the beginning. The company is still providing their services and plan to continue using them for the long term.”

— Sarah Mitchell, Founder of FreshPack Organic Market

Conclusion

FreshPack Organic Market’s journey highlights what many growing retailers face—great tools working separately, but inefficiencies creating gaps, errors, and lost revenue.

By adopting SKUPlugs’ Loyverse Squarespace integration, FreshPack achieved:

• Unified commerce
• Seamless operations
• Happy customers
• Higher profits
• Total peace of mind

SKUPlugs continues to offer support to FreshPack each day, making sure that their business expands with a powerful, reliable and scalable automation system.

If you’re a retailer who wants to end manual syncing and build a smooth, profitable workflow, SKUPlugs is ready to help you take the next step.